First-Time Importer Guide
Coming soon
The first-time importer guide is being written
This page will take a first-time importer from registration to the first cleared container. Our clearance team is writing it from the questions new importers ask most. It goes live once a named reviewer has checked and dated it.
What this page will cover
- The registrations you need, starting with the IEC
- Checking the HS code, duty and licences before you order
- Choosing an incoterm and a port
- Your first Bill of Entry, step by step
- The mistakes that most often hold a first shipment
Guide
First-Time Importer Guide
Before it goes live
- Written by our clearance teamFrom the documents and queries we handle at the ports every day.
- Reviewed and datedChecked by a named team member, with a last-reviewed date on the page.
- Published hereFree to read, and refreshed when the rules change.
In the meantime
Need an answer before it is published?
These pages are live now, and the desk answers questions on WhatsApp, 24 hours a day.